Constant crashing. | Voters

Constant crashing.

Sphinx

Okay so a bunch of people I know, Including me, Has been dealing with the same issue with magma. It keeps crashing/Reconnecting... And it's getting more frequent day by day, Making a drawing that would usually take 30 minutes, take 2-3 Hours because of the constant server reloads. And it's not even when I'm in a full publics server, It also happens in private servers too. Please fix it. Magma is the only thing I can use freely :,D

December 5, 2024

Wojtek Jodel

Hey Sphinx, would you be able to contact us on support and show example video of how that reloading looks like?

Sphinx

Yes here you go, I couldn't get the part where it would say "Connecting" because it was too fast.. But It would do this loading screen every minute or even every few seconds. As you can see with the chat's progression.

Many people are having this issue and I don't know what's up :(

Damian Kaczmarek

Sphinx: Would it be possible for you to show the issue on a call to one of our engineers? We would love to get to the bottom of it.

Could you also share any details about your setup: device type & model, OS version, internet connection type etc.

Sphinx

Damian Kaczmarek yeah sure, On Wednesday I'll be free to call, My device is a Microsoft Windows 10 Education, Version 10.0.19045, Build 19045. Internet connection is Connected, and secured

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